Mount Joy Dental Office Policies and Procedures



With a little help from our patients, we strive to keep our office running smoothly and on-time.

Please take a moment to review our dental office policies and procedures to ensure your complete satisfaction during your next visit, or download our printable Office Policies article.

 

 


Appointment Scheduling

Visiting your dentist regularly is critical to your Oral Health. When would you like to see us?

Appointment times are reserved specially for the patient and are made as soon as possible.  We highly reccommend that our patients book their next appointment for check up and cleanings before they leave the office to best accomodate their schedule - evening appointments are available but book up quickly.
We confirm patient appointments 2 weeks ahead and then again the day before for check up and cleanings. For all other procedures we confirm the day before the appointment.
For new appointments, or to re-schedule your upcoming appointment, simply call us and we will be happy to accommodate you with our next available space.

Payment & Insurance

All accounts are to be paid in full at each appointment by the patient

unless written financial arrangements are signed in advance of your treatment. These special arrangements are approved on a case by case basis.


We will gladly submit your dental insurance claim on your behalf.  Reimbursements will be made directly to you from your insurance provider, we do not accept direct payments from insurance providers.  Please be advised that it is your responsibility to know your dental plan and any changes that occur from time to time.

Appointment Cancellations

Please Call Us at least 2 business days in advance of your scheduled appointment.

There will be no charge for appointment cancellations with at least 2 business days notice.  Missed appointments are subject to a missed appointment charge, or short notice cancellation fee. Please call our office for more details on applicable fees.

Please call our office right away if you are going to be late for your scheduled appointment. We always do our best to accomodate our patients, but in some cases, late arrivals will need to be rescheduled.

Should you have any questions regarding our Office Policies as outlined here, please feel free to call our offices or to email our staff any time to discuss your specific situation further. You can also download and print our office policies by clicking here

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